CBP 282: How to Reduce Drop-Offs and Get Staff to Do Exactly What You Ask of Them
The Cash-Based Practice Podcast
Every practice owner faces this at some point: you’ve got a great clinician, but their patients are dropping off way too early. You’ve given them the scripts, the strategies, the playbook… and yet nothing changes.
It’s frustrating—and it threatens both your revenue and your reputation.
Here’s the truth: most practice owners assume their staff are primarily motivated by money or job security. But often, that’s not the case. If you don’t figure out what really drives each team member, you’ll never unlock their full potential, get buy-in and compliance with your instructions —or reduce those costly drop-offs.
This week’s episode will show you exactly how to do it.
What You’re Getting TodayThe hidden trap: why money isn’t always the motivator
The fix: tie desired behaviors to what your staff value most
A free tool: The Motivator Index to uncover your team’s real drivers. It is a one-page tool your team completes to rank what drives them. Use it in hiring and with current employees to tailor coaching, boost follow-through, and reduce patient drop-offs. It’s the same tool I use in my practice, and it will change the way you lead. Grab your copy here.
Cash-Based Practice Freedom e-Course 2.0
A proven blueprint for landing cash-pay patients whenever you want. This course gives you every script, process, and resource I’ve used (and coached 1000+ practice owners through) to build highly profitable, insurance-free practices. Check out the Course here.
Cash-Based Practice Mastermind
If you want to double your profit per patient and build the practice of your dreams, without relying on greedy insurance companies, this is your best opportunity. Weekly live coaching, an interactive community, and a members-only portal give you the accountability and clarity to reach your goals without wasting years. Check out the Mastermind here.
How to Answer “Do You Take My Insurance?”
This one-hour masterclass shows you how to grow your practice through headache-free hiring and smart leadership. You’ll learn how to attract and onboard stellar employees, manage them like a CEO, and quickly get their schedules filled—so you reduce drop-offs and keep your team motivated to perform at their best. Check out the Masterclass here.
USEFUL INFORMATION:
Check out our course: Cash-Based Practice Mastermind