Got podcast love, a plot twist, or a lost-and-found tale? Send fan mail here. Bonus points for wit.
We challenge the comforting myth that more people and more training fix operational pain, and show why process design and culture set the real limits. Rob shares how to map friction, push authority down, audit language, and lead under stress so teams act without waiting.
• the myth of understaffing as a universal fix
• how rigid roles and unclear ownership create bottlenecks
• why training fails without process redesign and cultural alignment
• stress tests for authority, ownership, and escalation
• the difference between staffing as a lever and design as architecture
• four practical moves: map friction, push authority, audit language, examine culture
• building operators who design better, not just hire faster
Support the show