Chris Malta's EBiz Insider Podcast

There's nothing like opening your first supplier application and feeling your soul climb out of your body when they ask for annual revenue, employee count, warehouse size, sales volume, and every other question that makes you wonder if they think you own an aircraft hangar. Home based sellers see those questions and instantly assume they're being judged, evaluated, and quietly rejected before...

Every seller remembers their first great order. The one where the customer loved everything, left a glowing message, maybe even told you they'd be back. You can practically hear the Rocky theme playing in the background. Then they vanish. No second order. No follow up. Nothing. It feels like getting ghosted after a perfect first date.

There's a weird belief floating around right now that AI's going to rewrite the entire internet, flatten every unique voice, and turn every page into the same lukewarm oatmeal. That only happens to websites that already sound like oatmeal. If your content has an actual pulse, AI can't copy it, can't summarize it cleanly, and definitely can't replace it. The real problem isn't AI. It's the...

Every few months, some marketing oracle pops out of a conference room, throws glitter in the air, and announces that social media's "about to change forever." They say it with the same tone someone uses when announcing a meteor headed straight for Earth. Apparently, if you blink, breathe wrong, or forget to genuflect in the direction of Silicon Valley, you'll lose all traffic, all visibility, and...

Let's straighten something out that trips up a lot of sellers. People picture buyers bouncing around the internet like caffeinated squirrels, comparing five stores, opening twenty tabs, reading reviews, stalking competitors, and basically conducting a full detective investigation before they ever consider buying. And yes, for most websites, that absolutely happens. Because most websites are built...

Disputes are the silent killer of ecommerce. They don't just cost you money - they damage your reputation with customers and with your payment processor. And once your processor thinks you're a high-risk account, you're one step away from being cut off.

Every time some new tech rolls out, people start panicking that it's the end of human business. Remember when everyone said the internet would kill small stores? Then Amazon would kill them? Then social media would kill them? People are still buying from people. The panic just moves to a different button every few years. Now the villain is AI.

Letting an AI chatbot handle your customer conversations sounds brilliant until it introduces itself as "Greg" and promises someone a lifetime supply of free coffee mugs. AI doesn't understand context, sarcasm, or the fact that "I'm furious" isn't an invitation to upsell. Yet somehow, every small business owner is being told that chatbots are the key to customer satisfaction. Sure, if your goal...

Somewhere along the way, the phrase "powered by AI" became the new "as seen on TV." Every tool, plugin, and Chrome extension suddenly claims to use "artificial intelligence" to revolutionize your business. Translation: they want to charge you a monthly fee to do something you could have done faster with a brain and a cup of coffee.

You know that feeling when you've been "working" all day, but somehow your to-do list looks longer than when you started? You're exhausted, you've clicked a thousand things, maybe even answered an email or two, but you can't name a single task that made you money. Welcome to the Home Business Hamster Wheel, population: everyone who mistakes motion for progress.