What Luxury Clients Expect: An Owner's Rep on Better Project Delivery | 706

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What makes a great project feel great for the client, not just look great at the end?

In this episode, Rion Willard talks with Megan Turner, founder of ML Turner, about what really happens behind the scenes of complex custom homes. Drawing on her work as a builder, construction manager, and owner's rep, Megan shares a rare view of how strong teams keep ambitious projects moving.

The conversation explores why some projects stay on track while others become harder than expected. Megan also reveals what high-end clients notice, what strong architecture firms tend to understand, and why the best project experience often depends on choices made long before construction begins.

You'll also hear how trust, communication, and the right team can shape far more than the final result. If you work with demanding clients or complex projects, this episode may change how you think about the service you provide today.

The overlooked factor that can quietly shape a project before construction even begins What high-end clients notice that many project teams may never think to ask about Why the firms that earn lasting trust tend to approach the client experience differently

To learn more about Megan, visit her LinkedIn: https://www.linkedin.com/in/megan-turner-cm