In this CROPLAND podcast, Geert Vromman speaks with Jeroen (COO) and Cédric (Senior AI & Data Strategist) about why multi-agent orchestration becomes essential as companies embed AI agents across CRM, ERP, and copilots.
They explain that once multiple agents exist, a central “conductor” is needed to route requests, coordinate collaboration, and validate outputs, illustrated with an employee onboarding workflow where HR and IT agents execute steps end-to-end.
The discussion covers where agents are built and run (e.g., Copilot, Gemini, custom solutions), how tools and platforms can be connected, and key challenges such as access rights, privacy, governance, shadow IT, model capacity and performance, human-in-the-loop approvals for critical actions, and ensuring reproducibility and traceability when agent behavior goes wrong.