367: Inside the Tech Humanist Playbook: Kate O’Neill on AI, Purpose, and Meaningful Work

Kate O’Neill is a leading voice on AI and tech humanism, known for helping organizations build more meaningful, human-centered futures. She has been featured by outlets like BBC, NPR, and NBC, and serves on the United Nations AI advisory board. A CX Hall of Fame inductee and award-winning entrepreneur, Kate brings a unique blend of optimism and realism to conversations about AI, data, and the future of work. Her latest book, What Matters Next, explores how to make human-friendly tech decisions.

In this conversation we discussed:

How tech humanism explains the relationship between people, technology, and business, and how leaders can design AI systems that strengthen the alignmentWhy humans project intelligence and agency onto AI tools, and what it takes to build healthy, intentional habits around emerging technologiesPractical ways workers can use AI to elevate their roles rather than fear automationThe role of leadership in creating psychologically safe environments where employees can openly experiment with AI toolsThe risk of designing systems that lead to “automated bureaucracy,” and how organizations can embed meaning into automated experiences at scaleWhy meaning and purpose remain uniquely human, and how future workplaces can evolve by pairing human judgment with increasingly capable AI systems

Resources:

Subscribe to the AI & The Future of Work NewsletterConnect with Kate on LinkedIn or at KO InsightsAI fun fact articleOn How Unleashing Human Potential with AI